Pfefferle Tire offered to perform a 105 point inspection on my vehicle while it was there getting 2 new tires, after telling them my daughter was going to drive it on a road trip and that I wanted to make sure it was road worthy. The technician that worked on the car spoke to me twice about issues with the car and both times I said "fix it" with no hesitation and did not decline any of the repairs they suggested. One week after having the car worked on there, the radiator hose busted and the car overheated. I called Pfefferle and the response I got was "I told you it needed replaced" over and over again. I tried to explain to him that he forgot to tell me that because if he had, I would've told him to fix it. He argued with me until I asked to speak to the owner. The owner got on the phone, INTERRUPTED ME several times and argued the point as to whether or not I was made aware of an issue with the radiator hose. I tried to tell them both that I was not calling to try to get free services, I just wanted to see why it wasn't repaired when they had it. They were both very rude and told me to bring it back and they would look at it.
Steve and everyone here are stand up people. I've worked in the industry for 30 years and have a lot of options for vehicle repair. I'll always choose Pfeferle. Great job to all. Very fair and knowledgeable.
It is very frustrating to deal with a company that doesn't listen to their customer and seems to have made their recommendations based on car mileage without even really checking to see if there is really a need. I was more put off by the way I was treated than the fact that the repair was overlooked the first time. If Pfefferle Tire representatives would have just said "bring it on back in and lets take a look" instead of "i am 100% sure I told you they needed to be replaced and you chose not to do that" over and over I would probably continue to do business with them.
Upon looking at the receipt (which is given after you pay when the car is done) I saw the results of the inspection. They recommended a brake flush, oil change, new serpentine belt, new radiator hoses, and a host of other expensive services. Since an oil change was performed by another mechanic the day before Pfefferle saw the car I was perplexed. I called the other mechanic and took the car back to him. He said the oil level was great, brake fluid did NOT need flushed, all fluids were good, serpentine belts were GOOD and they simply replaced the remaining radiator hose and we are good to go.
Steve and the crew are great. They have helped me and my vehicles for several years. I recommend them for all vehicle repairs and service.
Quick and convenient at a good price. Plus, they didn't try to upsell every other possible service to you.
I was impressed with their profesionalism, they know what they are doing, they will go the extra mile to get your car fixed the right way and will give you great service. I recommend this shop.
Pfefferle Tire Automotive Service Inc is a US Health facility based in Fairfield, Ohio. Pfefferle Tire Automotive Service Inc is located at 479 Nilles Rd, Fairfield, OH 45014, USA.
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